Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS To return an item, [please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return to the following addresses:
- Maramalive™, Rhonda Martin 17224 S. Figueroa Street K5220 Gardena, CO 90248 Attn: Returns] [RMA #] [Street Address] [City, State, Zip] THIS IS A SHIPPING FORWARDER. It will be routed to our supplier and processed as a return.
- If you prefer, send it directly to us. Our business address can be used if you are closer to New Zealand. Maramalive™, Rhonda Martin 13. Kaka Street, Western Heights Rotorua, 3015, Bay of Plenty, New Zealand Attn: Returns] [RMA #] [Street Address] [City, State, Zip]
- Either address can be discussed case by case, at the return application, where what option.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded if approved using your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
reviewed 2 August 2023